Protect Your Investment When Ordering Dubia Roaches

Unless you’re lucky enough to have a local supplier or breed your own, ordering dubia roaches online simply can’t be avoided. Luckily, ordering dubias online is a fairly easy and straightforward process.

USPS does a great job of delivering our live dubias just days after we send them out. But things happen sometimes. And while hiccups are often outside of your (and our) control, there is one little thing you can do to ensure the safety of your bugs when ordering dubia roaches online.

But first, let’s take a look at what can happen to your order if it’s unprotected.

What Can Happen When Ordering Dubias Online

The best case scenario, of course, it that your dubias arrive within 4-6 business days after ordering. They’re all alive and well, ready to be fed to your reptile.

But in the real world, shipping live insects can be tricky, especially during extreme weather. If the temperature is too hot or too cold for an extended period of time, your roaches may suffer. We do our best to package our orders in weather appropriate packaging, but once we drop your box off at the post office, it’s out of our hands. And while it’s rare, packages are occasionally delayed or lost in transit.

Your Best Option When Ordering Dubia Roaches

When there are so many variables outside of your control, it’s important to take advantage of the ones you can control.

For example, leaving your roaches on the porch or doorstep for more than a few minutes after they are delivered is never a good idea, especially in temperatures above 80 or below 40.

Additionally, if you are concerned with your order being lost or arriving dead, ordering dubias from a place that offers a live delivery guarantee is your best bet.

Why Choose Hold For Pickup

Here at The Bug Shed, we want to make sure we’re protecting your investment as well as our own. That’s why, when creating our live delivery guarantee, we decided to include “hold for pickup” as a requirement for the guarantee.

When you check “hold for pickup” during the checkout process, your local post office will keep your package safe for you until you pick it up directly from them. This protects your investment in several ways:

1. Your order is protected from severe temperatures. Instead of sitting outside on your doorstep, your package will be waiting for you in a temperature-controlled building. This will ensure the best chance of survival for your dubias.
2. Confirmation of delivery. When you choose “hold for pickup”, your package won’t be considered delivered until a postal worker personally hands it over to you. This means that in the event your dubias arrive dead, you’ll know it didn’t happen after it left the care of the post office.
3. You’ll know as soon as your package arrives. Your post office will call you at whatever number you provide during checkout to let you know when your package arrives. This provides peace of mind that you don’t have to be home to bring your dubias inside right away. Instead, you can stop by the post office to pick them up at a time convenient for you.
4. Most importantly, choosing “hold for pickup” will activate our live delivery guarantee. As long as you checked “hold for pickup” while ordering dubia roaches from us, we will replace lost or DOA (dead on arrival) packages, no questions asked.* Simply email info@thebugshed.com for more information or to report a lost or dead order.

*Any damage or DOA claims must be submitted via email within 24 hours of receipt of the package, accompanied by clear photos of the damage and packaging. 

Shop Now

Ready to order delicious dubias for your beardie or other precious pet? We offer a wide range of sizes to fit the needs of any reptile. Browse our shop now, and don’t forget to select “hold for pickup” during checkout!